We regret to inform that we are presently experiencing a technical issue with one of our core technology platforms, which has temporarily affected our ability to generate the final HrC score for our test reports. We are therefore proposing to issue provisional reports which would only provide a range for the HrC score (e.g., 2 – 6). We anticipate resolving this matter within the next two months. Following this, we will furnish a complete report including the definitive HrC score.
A Customer can either:
- Proceed with the testing now and receive the provisional report (as proposed above), or
- Await full resolution of our technical issues and avail the regular test after approximately two months.
For further inquiries or clarifications, please do not hesitate to reach out to our customer service team at customercare@epigeneres.com.
We appreciate your understanding and patience during this period.